45-Day Satisfaction Guarantee: WaterCop Customers who need to return a direct purchase from DynaQuip Controls may return any unused, resalable product in original packaging with all manuals, accessories, and documentation to us for a full refund of the purchase price minus a 25% restocking fee. Shipping charges are not refundable. If you are returning a product that was incorrectly shipped by us, all shipping charges for that product will be refunded and the restocking fee will not apply. This policy does not include items purchased from other retailers. Return those items directly to the original retailer.
All returns, regardless of reason, require a "Return Goods Authorization Number"
To request a Return Authorization Number (RGA#), please email or call DynaQuip Controls Customer Support at (800)545-3636 and provide the following information:
Customer name and order number
Product part number
Reason for return
Ship Prepaid (postage due shipments will be refused) to:
DynaQuip Controls
RGA # XXXXXX (insert RGA number here)
10 Harris Industrial Park
St. Clair, MO 63077
DynaQuip Controls will only receive returns that have a valid "Return Goods Authorization Number" plainly visible on the outside of the package. All other returns will be refused. ALL returns are subject to inspection and final approval by DynaQuip Controls. Upon product inspection, a credit for the original purchase price may be issued less a 25% restocking fee. The returned product must be received back in our warehouse within 45 days from date of purchase. Shipping charges are not refundable. Units to be returned should be packed carefully and in original packaging when possible. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Because DynaQuip Controls cannot provide credit for a return without confirming receipt, we recommend that you use a delivery service that can be tracked and or insured, such as UPS, FedEx, or DHL. You will receive a notification once the return has been processed.
Three-Year Limited Warranty: DynaQuip Controls Corporation (DynaQuip) warrants its WaterCop electric valve actuator and electronic sensor and electronic system control components against defects in material and workmanship for a period of three (3) years from the date of original shipment. DynaQuip Controls warrants its WaterCop brass ball valve mechanical component against defects in material and workmanship for the life of the component. In the event that such defects appear within the warranty period, DynaQuip Controls will, at its option, and upon written notification thereof and substantiation that, the product(s) have been stored, installed, maintained and operated in accordance with DynaQuip’s recommendations and standard industry practice, repair or replace the product without charge. All products repaired or replaced under this warranty will be returned to purchaser ground freight prepaid by DynaQuip.
Exceptions to Warranty
This warranty shall be invalidated by any abuse, misuse, misapplication, improper installation, modification, or disassembly at any place other than the point of original manufacture.
This warranty does not cover system damage due to extraneous events unrelated to the workmanship or material of the system including but not limited to power fluctuations, lightning, condensation, floods, fires, etc.
Warranty will be voided if the original serial number on the product is removed, whether by accident or intentionally.
Product purchased through auctions/online auctions/overstock/liquidations etc. will not be covered by the manufacturer's warranty. If WaterCop system components were not purchased directly from DynaQuip Controls, please contact the vendors or retailers from whom such products were purchased.
Missing Items: Missing items from your order MUST be reported to DynaQuip Controls within 15 business days from the invoice date or the claim will be denied. All claims are subject to verification by DynaQuip Controls.
Damaged Items & Inspection: Please inspect your WaterCop products upon arrival to check for any damages to the product. All claims must be reported to DynaQuip within 15 business days from the invoice date or your claim will be denied.
Diagnostic Service: Our technical support team will be happy to help trouble-shoot possible defective units via phone (800) 545-3636 or email during normal business hours. Many issues can be resolved using this free service. If system components returned to DynaQuip for repair or replacement are deemed to be working properly and not defective, the customer will be charged a $25 diagnostic fee and will be required to pay for return shipping.
Out of Warranty: Items will be charged $25/hr for labor and diagnostics (2 hr minimum) plus the prices of repair parts and return shipping & handling costs. In the event a system is determined to be Out of Warranty, DynaQuip Controls will advise the customer of a repair estimate and obtain permission to proceed with repairs prior to incurring any repair charges.
Abandoned Product Policy: If a customer refuses to pay for return shipping as set out in these warranty guidelines, DynaQuip will hold the product for up to 45 days after which the product will be considered “abandoned” and DynaQuip will relinquish responsibility for the product and will dispose of the product accordingly.
All returns, regardless of reason, require a "Return Goods Authorization Number"
To request a Return Authorization Number (RGA#), please call DynaQuip Controls
Customer Support at (800)545-3636 and provide the following information:
Customer name and order number
Product part number
Reason for return
Ship Prepaid (postage due shipments will be refused) to:
DynaQuip Controls
RGA # XXXXXX (insert RGA number here)
10 Harris Industrial Park
St. Clair, MO 63077