Over the past few months, you may have read some of our blogs that highlighted the value and benefits of the WaterCop water detection system. Not to be discounted or forgotten are the talented and hard-working installing dealers and service professionals who are responsible for installing WaterCop and putting it into action. Greg Neurohr, Senior Director of Operations at NW WaterStop Inc. of Dundee, Oregon, is one of these talented and dedicated water-damage-prevention experts.
Recently, Greg and his team were contacted to investigate an ongoing water leak in an 18-story Portland residential tower. Greg was familiar with the building because he had installed WaterCop systems for many of the condo owners in the building and had also provided an estimate to a new condo owner who, unfortunately, never approved it. The leak in question was traced to the new owner’s residence and had damaged the condo a floor below her.
“One member of our team opened a kitchen cabinet, moved some items, and saw small water droplets disappearing through the back,” said Greg. “This led to our discovery of massive water damage hidden behind the walls and beneath the floors – there was no easy way of preventing this without a detection system.” For the new condo owner, this meant thousands of dollars in repairs to her own home plus liability damages to the residence below. Also, since she did not have a leak detection system in place, she had issues when making insurance claims.
After initially saying that she just wanted to have her residence repaired and wanted to sell it and move on, the condo began to take shape again over a few months of repairs and, after seeing the progress, she decided to have a WaterCop system installed. “She wants to stay there now, and she feels comfortable,” says Greg. “It’s a great feeling for us and for her because she knows WaterCop will help to protect her from the threat of water damage now and in the future – she’s not going to have to worry about it.”
Years of seeing situations like this have left a lasting impression on Greg and his team. “I don’t think a homeowner, building owner, HOA, or investment group could spend a dollar any more wisely than investing in a leak detection system, just because so much water damage can happen in a matter of minutes,” he says. “And especially what can happen over days and weeks – there is a proven technology that can help to prevent this.”
“I don’t think a homeowner, building owner, HOA, or investment group could spend a dollar any more wisely than investing in a leak detection system.” – Greg Neurohr, Senior Director of Operations at NW WaterStop Inc. of Dundee, Oregon
Greg began his career in the trades, performing jobs in plumbing, electrical applications, and construction, and eventually started his own general contracting company, specializing in working with insurance companies to restore damaged properties. He became an installing dealer for WaterCop in the early 2000s, experiencing an “aha moment” when, after installing his first WaterCop system, he tested a sensor and heard the main valve close as the water faucet quickly shut off.
Now, as the Senior Director of Operations at NW WaterStop, Greg says the company has a new focus. “One-hundred percent of our efforts are now about home water damage prevention instead of home restoration,” he says. “We’ve built long-term relationships with many of our clients and it gives us great pride to say, ‘You’re protected, we’re not going to let water damage happen in your home.’ That’s what keeps us going.”